Manish Kumar

Trained and mentored new employees on collection methods, documentation requirements and performance strategies. Supervised staff of collectors, monitoring phone calls and letters. Reconciled vendor statements and handled payment complaints or discrepancies.

Responded to requests for information and resolved issues quickly, addressing problems with accounting, billing, and service delivery to maintain client satisfaction. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Coordinated with internal teams to facilitate prompt delivery of client projects and managed invoice, delivery, and p

Handled day-to-day accounting processes to drive financial accuracy, maintaining records by imaging invoices, debits, and credits. Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rates. Contacted clients with past due accounts to formulate payment plans and resolve conflicts.

Built and maintained relationships with new and existing clients while providing a high level of expertise and customer service. Led process improvement and problem-solving efforts to create standard procedures and escalation policies for the customer support team. Created training guides and courses to improve customer user experience in online service environments.

Completed a Master of Business Administration with a dual specialization in Finance and Marketing. Gained expertise in financial management, market analysis, and strategic business development.

Pursued a Bachelor of Business Administration with a focus on Public Finance. Developed foundational knowledge in business administration principles and public financial management.

Obtained a High School Diploma, completing secondary education. Focused on core academic subjects to build a strong educational foundation.