At Revolut Ltd., I reviewed customer account data under regulatory standards and supported Anti-Money Laundering and Know Your Customer workflows. I also investigated data patterns and escalated technical or operational risks to compliance and engineering teams.
At Amazon, I investigated customer-reported issues using account details, transaction information, and process guidelines to determine resolutions or escalations. I supported customers across North America and Brazil Zones.
At Singh Styled, I managed email and automated messaging campaigns through Brevo and Gupshup, and brought customer feedback and product friction points to executive leadership. I also supported technical challenges and business needs involving WordPress.
Earlier, I handled customer support and store operations for an eBay Australian Seller Account, including product listings and dispute resolutions. My other experience includes immigration counselling, teaching, cost accounting, and English-Punjabi translation.
