MIManahyl Ilyas
@manahylilyas
Detail-oriented professional with expertise in customer service and content creation.
PakistanWhat I'm looking for
I am a dedicated professional currently working as a Back Office Executive at Ibex Global, where I enhance customer experience by resolving issues efficiently using tools like QuickBooks Online and Salesforce. My role involves identifying root causes of customer concerns and implementing effective solutions, ensuring a seamless service experience.
In addition to my technical skills, I have a passion for education and creativity, demonstrated through my experience as an Art Teacher at The Avicenna School. I encourage students to explore their artistic talents while ensuring that lesson plans are executed smoothly. My freelance work as an Academic Content Writer allows me to craft engaging educational materials tailored to client needs, showcasing my ability to turn complex concepts into accessible content.
Experience
Work history, roles, and key accomplishments
Back Office Executive
Ibex Global
Jul 2024 - Present (1 year)
As a Back Office Executive at Ibex Global, I enhanced customer experience by resolving tickets on Salesforce, identifying root causes, and implementing effective solutions. I utilized QuickBooks Online and Microsoft Office Suite to streamline operations.
Academic Content Writer
Freelancer
Jan 2019 - Present (6 years 6 months)
As an Academic Content Writer, I crafted well-researched and engaging educational material, turning abstract concepts into structured content tailored to client needs.
Art Teacher
The Avicenna School
As an Art Teacher at The Avicenna School, I ensured seamless continuation of lesson plans and encouraged students’ artistic exploration, fostering a creative learning environment.
Education
Degrees, certifications, and relevant coursework
RCRowan College
FIA | ACCA, Accounting
2021 - 2023
ABC Academy of Computers
Diploma, Graphic Design
Completed a Diploma in Graphic Designing.
GLGreat Learning
E-Certificate, Financial Accounting
Earned an E-Certificate for Basics of Financial Accounting.
ALAlison
E-Certificate, Banking and Finance
Completed an E-Certificate for Islamic Banking and Finance.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
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