Manahyl IlyasMI
Open to opportunities

Manahyl Ilyas

@manahylilyas

Detail-oriented professional with expertise in customer service and content creation.

Pakistan
Message

What I'm looking for

I am looking for a role that allows me to utilize my skills in customer service and content creation while fostering a creative and collaborative work environment.

I am a dedicated professional currently working as a Back Office Executive at Ibex Global, where I enhance customer experience by resolving issues efficiently using tools like QuickBooks Online and Salesforce. My role involves identifying root causes of customer concerns and implementing effective solutions, ensuring a seamless service experience.

In addition to my technical skills, I have a passion for education and creativity, demonstrated through my experience as an Art Teacher at The Avicenna School. I encourage students to explore their artistic talents while ensuring that lesson plans are executed smoothly. My freelance work as an Academic Content Writer allows me to craft engaging educational materials tailored to client needs, showcasing my ability to turn complex concepts into accessible content.

Experience

Work history, roles, and key accomplishments

FR
Current

Academic Content Writer

Freelancer

Jan 2019 - Present (6 years 6 months)

As an Academic Content Writer, I crafted well-researched and engaging educational material, turning abstract concepts into structured content tailored to client needs.

Education

Degrees, certifications, and relevant coursework

Rowan College logoRC

Rowan College

FIA | ACCA, Accounting

2021 - 2023

AC

ABC Academy of Computers

Diploma, Graphic Design

Completed a Diploma in Graphic Designing.

Great Learning logoGL

Great Learning

E-Certificate, Financial Accounting

Earned an E-Certificate for Basics of Financial Accounting.

Alison logoAL

Alison

E-Certificate, Banking and Finance

Completed an E-Certificate for Islamic Banking and Finance.

Tech stack

Software and tools used professionally

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Manahyl Ilyas - Back Office Executive - Ibex Global | Himalayas