Malavika Malu

I've driven sprint planning, feature scoping, and roadmap delivery for A-Way Consultancy's digital study-abroad CRM and student portal. I defined user stories and acceptance criteria across admissions and visa workflows while coordinating engineering, design, and operations.

At Vee Healthtek, I led cross-functional operational efforts for US healthcare denial management and refund adjudication systems, maintaining 99% accuracy and HIPAA compliance. I partnered with engineering on automated validation rules that reduced recurring denial errors by 30% and used production telemetry and KPI data to accelerate daily resolution velocity by 20%.

Previously at AGS Health and Access Healthcare, I handled complex refund, recoupment, audit, and denial-management workflows, translating frontline patterns into automation opportunities, dashboards, escalation pathways, and technical training.

I'm credentialed in AI-First Product Management and bring product discovery, PRD/BRD definition, agile prioritization, analytics, and LLM-assisted workflows to data-intensive enterprise products.