Maicy Mungai

Supported domestic and international flight bookings, changes, and cancellations. Delivered accurate info on policies, fares, and baggage. Resolved issues with empathy and efficiency while handling high call volumes. Maintained detailed records, processed secure payments, and collaborated with teams to meet service and quality targets.

Assisted customers with flight bookings, cancellations, and itinerary changes across domestic and international routes, providing accurate and timely information. Handled high volumes of inbound calls while maintaining excellent customer service and resolving complaints with professionalism.

Gained comprehensive experience across various sections of the transport sector, assisting with routine maintenance and inspection of light vehicles. Oversaw repairs, conducted safety checks, and participated in inspection processes to ensure compliance with safety standards.

Grade: Second class upper

Completed a Bachelor of Engineering in Mechanical Engineering, focusing on design, thermodynamics, and manufacturing processes. Achieved a Second Class Upper classification, demonstrating strong academic performance and technical proficiency.

Grade: 3.5

Driven Mechanical Engineering graduate with a solid foundation in design, thermodynamics, and manufacturing. Skilled in problem-solving, technical analysis, and project management, with hands-on experience from academic and industrial projects. Eager to apply engineering knowledge and teamwork to innovative technical challenges.

Grade: A-

Completed secondary education, earning the Kenya Certificate for Secondary Education. Achieved a Grade A-, demonstrating strong academic performance across various subjects.