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Maicy Mungai

@maicymungai

Driven Mechanical Engineer with expertise in design and manufacturing.

Kenya
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What I'm looking for

I am looking for a collaborative environment where I can apply my engineering skills and grow professionally.

I am a Mechanical Engineering graduate with a strong foundation in design, thermodynamics, and manufacturing processes. My academic journey has equipped me with essential skills in problem-solving, technical analysis, and project management. I have gained hands-on experience through various academic projects and industrial exposure, which has further fueled my passion for engineering.

During my internship at Kenya Power and Lighting Company, I gained comprehensive experience across various sections of the transport sector. I assisted with routine maintenance and inspection of light vehicles, oversaw repairs, and participated in safety checks, enhancing my understanding of compliance and operational standards. My adaptability and collaborative mindset enable me to contribute effectively to innovative teams and tackle technical challenges.

Experience

Work history, roles, and key accomplishments

CCI Systems logoCS

customer care agent

Mar 2025 - Jul 2025 (4 months)

Supported domestic and international flight bookings, changes, and cancellations. Delivered accurate info on policies, fares, and baggage. Resolved issues with empathy and efficiency while handling high call volumes. Maintained detailed records, processed secure payments, and collaborated with teams to meet service and quality targets.

CK

Call Centre Agent

Call Center International (CCI) Kenya

Mar 2025 - Present (6 months)

Assisted customers with flight bookings, cancellations, and itinerary changes across domestic and international routes, providing accurate and timely information. Handled high volumes of inbound calls while maintaining excellent customer service and resolving complaints with professionalism.

K(

Attache

Kenya Power and Lighting Company (KPLC)

May 2024 - Present (1 year 4 months)

Gained comprehensive experience across various sections of the transport sector, assisting with routine maintenance and inspection of light vehicles. Oversaw repairs, conducted safety checks, and participated in inspection processes to ensure compliance with safety standards.

Education

Degrees, certifications, and relevant coursework

The Technical University of Kenya (TUK) logoT(

The Technical University of Kenya (TUK)

Bachelor of Engineering, Mechanical Engineering

2020 - 2024

Grade: Second class upper

Completed a Bachelor of Engineering in Mechanical Engineering, focusing on design, thermodynamics, and manufacturing processes. Achieved a Second Class Upper classification, demonstrating strong academic performance and technical proficiency.

The Technical University of Kenya logoTK

The Technical University of Kenya

Bachelor of Engineering, Mechanical Engineering

2019 - 2024

Grade: 3.5

Driven Mechanical Engineering graduate with a solid foundation in design, thermodynamics, and manufacturing. Skilled in problem-solving, technical analysis, and project management, with hands-on experience from academic and industrial projects. Eager to apply engineering knowledge and teamwork to innovative technical challenges.

The Kenya High School logoTS

The Kenya High School

Kenya Certificate for Secondary Education, General Studies

2015 - 2018

Grade: A-

Completed secondary education, earning the Kenya Certificate for Secondary Education. Achieved a Grade A-, demonstrating strong academic performance across various subjects.

Tech stack

Software and tools used professionally

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Maicy Mungai - customer care agent - CCI Systems | Himalayas