At Point32Health, I manage medical and pharmacy appeals for denied services, preparing case summaries and determinations under CMS Part C and Part D requirements.
Previously at Baystate Health, I created the Infusion Authorization Program and helped launch Baystate Noble Infusion Services, building scheduling infrastructure, authorization workflows, and referring-office education. I supported more than 40 physician offices, led team operations and training, and resolved multimillion-dollar denials across infusion, oncology, and genetic-testing services.
Across provider and payer settings, I bring 15+ years of experience in patient access, prior authorization, denials, revenue protection, HIPAA compliance, and commercial and government insurance. I'm bilingual in English and Spanish.
