At Hexaware Technologies, I supported Citi Bank Commercial Card Operations by processing and validating commercial card applications, maintaining 99%+ accuracy across transactions.
I investigated and resolved payment mismatches and duplicate payments, reducing discrepancy turnaround time by 30%.
I consistently met daily, weekly, and monthly SLA targets with 100% compliance. I also maintained customer records in internal banking systems.
I monitored KPIs and prepared performance reports to support operational efficiency and process improvements. I hold an MA in Business Economics from Ethiraj College for Women.
