At British Telecom (BT), I develop backend services for customer journeys and order-management workflows using Java, Spring Boot, REST APIs, and microservices. I designed order cancellation and modification flows for the One Touch Switch journey, reducing manual intervention by ~30%.
I’ve also delivered backend changes for mobile catalog management, Multi-Gadget Insurance, and other customer and order-management journeys. My work includes service integrations and event-driven workflows with Kafka and RabbitMQ, as well as production troubleshooting and reliability improvements.
Previously, I built backend services at Deloitte for enterprise clients, including cart and order-flow services for Intel and Caterpillar platforms. At Tata Consultancy Services (TCS), I designed and built refund, return, and order-processing systems for Tata CLiQ, and used LLM/AI coding tools such as Kiro with human review and validation.
