Open to opportunities

Ly Nguyen

@lynguyen2

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Empathetic registered therapeutic counsellor with extensive community outreach experience.

Canada

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What I'm looking for

I am looking for a role that allows me to support individuals and families, foster community connections, and promote mental health awareness in a collaborative environment.

I am a registered therapeutic counsellor with a strong background in community outreach and mental health support. My experience includes engaging clients in various settings, from one-on-one counselling to facilitating community events aimed at raising awareness about mental health and gambling support. I pride myself on my high emotional intelligence and ability to connect with individuals, couples, and families, helping them navigate their challenges with empathy and understanding.

Throughout my career, I have developed and executed meaningful programs that educate and foster community connections. My role as a Gaming Outreach Support Contractor at Gambling Support BC has allowed me to directly engage with clients seeking support, assess their needs, and create harm reduction plans. I have also collaborated with various stakeholders to build professional relationships and enhance community resources, ensuring that individuals receive the support they need.

In addition to my counselling experience, I have a solid foundation in administrative tasks and project management, which has been essential in my roles. I am a quick learner, comfortable with technology, and always eager to expand my skill set. I am passionate about making a positive impact in the lives of others and committed to continuous personal and professional growth.

Experience

Work history, roles, and key accomplishments

Gaming Outreach Support Contractor

Gambling Support BC

Oct 2018 - Mar 2024 (5 years 5 months)

Engaged clients seeking gambling support via various channels, including phone, text, web chat, video conferencing, and in-person interactions. Conducted client assessments, developed harm reduction plans, and provided referrals to appropriate community support and treatment services.

Client Engagement Referrals Administrative Support Networking Strategic Planning Microsoft Office Suite Crisis Intervention Relationship Building

Counselling Experience

Ly Nguyen Counselling

Jan 2020 - Nov 2023 (3 years 10 months)

Provided one-on-one and couples counselling sessions, specializing in intergenerational trauma, family systems, depression, suicide, and interpersonal relationships. Utilized various therapeutic approaches to support clients through complex emotional challenges.

Couples Counselling Trauma Suicide Prevention Case Management

Volunteer

Vancouver Crisis Centre

Jan 2019 - Dec 2020 (1 year 11 months)

Trained to engage callers, perform suicidal risk assessments, and de-escalate crisis situations effectively. Provided appropriate referrals to community resources, ensuring callers received necessary support.

Crisis Intervention Suicide Assessments De Escalation Techniques Active Listening Empathy Communication Crisis Management Emotional Support

Associate Counsellor

Steadfast Counselling

Oct 2018 - Jun 2019 (8 months)

Offered individual and couples counselling sessions, managing intake forms, documenting session notes, and creating intervention plans. Processed payments and referred clients to community resources when applicable.

Couples Counselling Intake Process Payment Processing Confidentiality Client Relationship Management

F&B Outlet Manager

Hard Rock Casino

Feb 2016 - Oct 2018 (2 years 8 months)

Supervised over 50 employees and managed Food & Beverage staff during a union strike, demonstrating empathetic and diplomatic leadership. Responsible for daily revenue, scheduling, and conducting interviews and evaluations for staff.

Employee Supervision Union Relations Scheduling Interviewing Inventory Management Conflict Resolution Team Management

Education

Degrees, certifications, and relevant coursework

University of British Columbia

Certificate, Career Coaching

Completed a Career Coaching Certificate program in July 2022. This training enhanced skills in guiding individuals through career development and transitions.

San'yas Anti-Racism Indigenous Cultural Safety Training

Training, Anti-Racism Indigenous Cultural Safety

Completed Core ICS Bystander Ally Training in March 2022. This program focused on anti-racism and Indigenous cultural safety.

Vancouver Couples and Family Institute

Training, Emotionally Focused Couples Therapy

Completed Emotionally Focused Couples Therapy Core Skills Training in June 2021. This externship was provided by the Vancouver Couples and Family Institute.

Strengthening Family Program

Training, Family Program Facilitation

Completed Facilitator Training in June 2021 for the Strengthening Family Program. This training was led by Dr. Karol Kumpfer.

Vancouver Couples and Family Institute

Training, Emotionally Focused Couples Therapy

Completed Emotionally Focused Couples Therapy Level 1 Externship in June 2021. This foundational training was provided by the Vancouver Couples and Family Institute.

Vancouver Island Suicide Society

Training, Suicide Prevention

Completed ASSIST Suicide Prevention training in October 2020. This program was offered by the Vancouver Island Suicide Society.

San'yas Anti-Racism Indigenous Cultural Safety Training

Training, Mental Health Bystander Ally Training

Completed Core ICS Mental Health Bystander Ally Training in March 2020. This training focused on anti-racism and Indigenous cultural safety within mental health contexts.

Alfonzo Diaz-Collective Narrative Practices

Training, Narrative Therapy

Completed Narrative Therapy training in March 2019. This program was provided by Alfonzo Diaz-Collective Narrative Practices.

Clearmind International Institute

Diploma, Counselling

Completed a three-year Counselling Training program from 2014 to 2017. This comprehensive program provided foundational knowledge and practical skills in counselling.