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@lynguyen2
Empathetic registered therapeutic counsellor with extensive community outreach experience.
I am a registered therapeutic counsellor with a strong background in community outreach and mental health support. My experience includes engaging clients in various settings, from one-on-one counselling to facilitating community events aimed at raising awareness about mental health and gambling support. I pride myself on my high emotional intelligence and ability to connect with individuals, couples, and families, helping them navigate their challenges with empathy and understanding.
Throughout my career, I have developed and executed meaningful programs that educate and foster community connections. My role as a Gaming Outreach Support Contractor at Gambling Support BC has allowed me to directly engage with clients seeking support, assess their needs, and create harm reduction plans. I have also collaborated with various stakeholders to build professional relationships and enhance community resources, ensuring that individuals receive the support they need.
In addition to my counselling experience, I have a solid foundation in administrative tasks and project management, which has been essential in my roles. I am a quick learner, comfortable with technology, and always eager to expand my skill set. I am passionate about making a positive impact in the lives of others and committed to continuous personal and professional growth.
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Work history, roles, and key accomplishments
Gambling Support BC
Oct 2018 - Mar 2024 (5 years 5 months)
Engaged clients seeking gambling support via various channels, including phone, text, web chat, video conferencing, and in-person interactions. Conducted client assessments, developed harm reduction plans, and provided referrals to appropriate community support and treatment services.
Ly Nguyen Counselling
Jan 2020 - Nov 2023 (3 years 10 months)
Provided one-on-one and couples counselling sessions, specializing in intergenerational trauma, family systems, depression, suicide, and interpersonal relationships. Utilized various therapeutic approaches to support clients through complex emotional challenges.
Vancouver Crisis Centre
Jan 2019 - Dec 2020 (1 year 11 months)
Trained to engage callers, perform suicidal risk assessments, and de-escalate crisis situations effectively. Provided appropriate referrals to community resources, ensuring callers received necessary support.
Steadfast Counselling
Oct 2018 - Jun 2019 (8 months)
Offered individual and couples counselling sessions, managing intake forms, documenting session notes, and creating intervention plans. Processed payments and referred clients to community resources when applicable.
Hard Rock Casino
Feb 2016 - Oct 2018 (2 years 8 months)
Supervised over 50 employees and managed Food & Beverage staff during a union strike, demonstrating empathetic and diplomatic leadership. Responsible for daily revenue, scheduling, and conducting interviews and evaluations for staff.
Degrees, certifications, and relevant coursework
Certificate, Career Coaching
Completed a Career Coaching Certificate program in July 2022. This training enhanced skills in guiding individuals through career development and transitions.
Training, Anti-Racism Indigenous Cultural Safety
Completed Core ICS Bystander Ally Training in March 2022. This program focused on anti-racism and Indigenous cultural safety.
Training, Emotionally Focused Couples Therapy
Completed Emotionally Focused Couples Therapy Core Skills Training in June 2021. This externship was provided by the Vancouver Couples and Family Institute.
Training, Family Program Facilitation
Completed Facilitator Training in June 2021 for the Strengthening Family Program. This training was led by Dr. Karol Kumpfer.
Training, Emotionally Focused Couples Therapy
Completed Emotionally Focused Couples Therapy Level 1 Externship in June 2021. This foundational training was provided by the Vancouver Couples and Family Institute.
Training, Suicide Prevention
Completed ASSIST Suicide Prevention training in October 2020. This program was offered by the Vancouver Island Suicide Society.
Training, Mental Health Bystander Ally Training
Completed Core ICS Mental Health Bystander Ally Training in March 2020. This training focused on anti-racism and Indigenous cultural safety within mental health contexts.
Training, Narrative Therapy
Completed Narrative Therapy training in March 2019. This program was provided by Alfonzo Diaz-Collective Narrative Practices.
Diploma, Counselling
Completed a three-year Counselling Training program from 2014 to 2017. This comprehensive program provided foundational knowledge and practical skills in counselling.
Undergraduate Studies, General Sciences
Studied General Sciences from 2006 to 2008. This program provided a broad foundation in various scientific disciplines.
Software and tools used professionally
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