Ly Nguyen

Engaged clients seeking gambling support via various channels, including phone, text, web chat, video conferencing, and in-person interactions. Conducted client assessments, developed harm reduction plans, and provided referrals to appropriate community support and treatment services.

Provided one-on-one and couples counselling sessions, specializing in intergenerational trauma, family systems, depression, suicide, and interpersonal relationships. Utilized various therapeutic approaches to support clients through complex emotional challenges.

Trained to engage callers, perform suicidal risk assessments, and de-escalate crisis situations effectively. Provided appropriate referrals to community resources, ensuring callers received necessary support.

Offered individual and couples counselling sessions, managing intake forms, documenting session notes, and creating intervention plans. Processed payments and referred clients to community resources when applicable.

Supervised over 50 employees and managed Food & Beverage staff during a union strike, demonstrating empathetic and diplomatic leadership. Responsible for daily revenue, scheduling, and conducting interviews and evaluations for staff.

Completed a Career Coaching Certificate program in July 2022. This training enhanced skills in guiding individuals through career development and transitions.

Completed Core ICS Bystander Ally Training in March 2022. This program focused on anti-racism and Indigenous cultural safety.

Completed Emotionally Focused Couples Therapy Core Skills Training in June 2021. This externship was provided by the Vancouver Couples and Family Institute.

Completed Facilitator Training in June 2021 for the Strengthening Family Program. This training was led by Dr. Karol Kumpfer.

Completed Emotionally Focused Couples Therapy Level 1 Externship in June 2021. This foundational training was provided by the Vancouver Couples and Family Institute.

Completed ASSIST Suicide Prevention training in October 2020. This program was offered by the Vancouver Island Suicide Society.

Completed Core ICS Mental Health Bystander Ally Training in March 2020. This training focused on anti-racism and Indigenous cultural safety within mental health contexts.

Completed Narrative Therapy training in March 2019. This program was provided by Alfonzo Diaz-Collective Narrative Practices.

Completed a three-year Counselling Training program from 2014 to 2017. This comprehensive program provided foundational knowledge and practical skills in counselling.

Studied General Sciences from 2006 to 2008. This program provided a broad foundation in various scientific disciplines.