Luthando Mbhele

I’m currently a student studying law, building the foundation for a future career in legal work, with a Bachelor of Laws expected in 12/2027. Through my experience at a law firm, I’ve learned the “behind the scenes” realities of client support, professionalism, and time management that help the whole team succeed.

I worked as a law firm receptionist at Mbhele Attorneys (01/2025 - 02/2025), where I confirmed appointments, communicated with clients, and updated client records. I answered phones promptly, directed incoming calls to the correct offices, and greeted visitors professionally while offering friendly, knowledgeable assistance.

I’m proud of how I enhanced customer satisfaction by addressing inquiries accurately and managing multiple tasks under tight deadlines. I’m confident with appointment scheduling, multi-line telephone systems, data entry, and file management, and I maintain professionalism and accuracy even in fast-paced environments.

Beyond reception work, I bring additional readiness and responsibility from my certifications, including emergency first response, Primary & secondary care (CPR), and lifeguard duties, with a strong focus on safety and provision protocols. I also value teamwork and leadership, and I bring strong communication skills across English, isiXhosa, isiZulu, Afrikaans, and isiBaca.