Ayanda Mbele

Drafted and customized legal forms and correspondence, managing confidential documents including medical records and insurance files. Scheduled and maintained calendars for attorneys and paralegals, arranging meetings, jury selections, trials, and depositions while handling front desk duties and client inquiries.

Responded to client inquiries via phone and email in a professional manner, managing confidential customer data and updating client profiles accurately. Delivered clear and accurate information regarding services and policies, escalating unresolved issues to the appropriate department for resolution.

Provided administrative and client support as part of a structured learnership program. Processed confidential documents, assisted with client data management, and developed professional written communication and office system knowledge.

Supported the Purchasing department with document filing and tracking, and handled front desk reception duties including guest service documentation. Maintained inventory records and provided administrative support to the kitchen operations.

Completed a Diploma in Food and Beverage Operations. Gained practical experience through work-integrated learning, supporting purchasing, front desk, and kitchen administration.

Completed secondary education. Obtained the National Senior Certificate.