Open to opportunities

Luisfernando Crespo

@luisfernandocrespo

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I’m a data entry and experience agent focused on accurate, sensitive records and customer-driven growth.

Venezuela

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What I'm looking for

I’m looking for roles where I can own accurate data entry and sensitive-data quality, while also supporting customer success and brand presence. I thrive in structured workflows, clear standards, and teams that value reliability and continuous improvement.

I’m an Experience Agent with strong hands-on experience in data entry and quality-focused record management. I’ve processed confidential patient data under strict ethical and security standards while keeping information precise for critical work.

In clinical environments, I managed records with high precision through Clinical Tracking (NextGen) and maintained data integrity to support continuity and accurate decision-making. My approach prioritizes accuracy, compliance, and consistency in every entry.

Beyond data work, I’ve built a customer-facing and growth mindset as a Community Manager and Social Media Manager, where I managed corporate accounts and editorial calendars, implemented lead prospecting and filtering, and supported a steady sales pipeline. I also bring customer service experience with inventory coordination and on-site/online support.

Experience

Work history, roles, and key accomplishments

Data Entry Experience Agent

Oclinicals

Jan 2025 - Jan 2026 (1 year)

Processed confidential patient data under strict ethical and security standards, maintaining high-precision clinical records. Ensured data integrity to support accurate clinical decision-making.

Data Entry Clinical Records Data Integrity Quality Assurance Remote Work

Community & Social Media Manager

Inversiones Davenco / Cargal Corp

Jan 2022 - Jan 2024 (2 years)

Managed corporate accounts and editorial calendars to balance brand positioning with product promotion. Implemented lead prospecting and filtering to support a steady flow of qualified prospects for the sales team.

Community Management Social Media Management Editorial Calendar Positioning Prospecting Content Strategy Customer Engagement Customer Retention

Customer Service Representative

Inversiones MariDan

Jan 2014 - Jan 2017 (3 years)

Handled inventory management to ensure product information was available for sales and coordinated smooth order processing and deliveries. Provided online and on-site customer service to help clients find products that fit their needs.

Customer Service Inventory Management Order Processing Delivery Coordination Product Support Online Customer Support On Site Microsoft Office 365

Education

Degrees, certifications, and relevant coursework

Coursera

Foundations of Digital Marketing and E-Commerce Certificate, Digital Marketing and E-Commerce

Activities and societies: Attract and engage customers with digital marketing.

Completed the Foundations of Digital Marketing and E-Commerce program on Coursera to build skills for attracting and engaging customers through digital marketing.