Love Ilevbare Oyewo

Led side-by-side evaluations of LLM outputs for accuracy, relevance, and quality; managed fact-checking workflows and produced evidence-based justifications aligned to evaluation frameworks.

Led and supervised AI specialists performing content evaluation, quality checks, and model output reviews, ensuring consistent adherence to evaluation guidelines. Maintained documentation and coached team members on analytical reasoning and fact-checking methods.

Evaluated AI model outputs for accuracy, factual correctness, and logical consistency, performing audits to identify errors and improvement opportunities. Supported AI training workflows through structured annotations and feedback.

Designed and executed QA evaluations using Klaus, Intercom, and Zendesk to ensure adherence to quality standards. Delivered data-driven reports that improved team productivity by 40% and trained 30+ team members on QA frameworks and documentation best practices.

Resolved complex customer issues across email, chat, and social channels while maintaining 98% CSAT and 95% quality scores. Documented workflows and findings to support continuous improvement initiatives.

Handled high-volume customer interactions (100+) with strong attention to accuracy and detail, ensuring first-contact resolution and compliance with service quality benchmarks. Supported process documentation and peer training.

Analyzed client data to deliver tailored financial recommendations while maintaining accurate records and compliance documentation. Increased weekly sales performance by 20% through data-driven client analysis.

Grade: GPA 3.9

Earned an M.Sc. in Immunology & Immunochemistry (GPA 3.9) from the University of Benin in 2018.

Completed a PGD in Education at the National Teachers’ Institute in 2015.

Grade: GPA 3.7

Earned a B.Sc. in Microbiology (GPA 3.7) from Ambrose Alli University in 2014.