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John Louie Bernal

@louie_bernal

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QA Specialist with 6+ yrs in manual/automation testing, including Shopify Plus platforms.

Philippines

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What I'm looking for

I am looking for a role that values quality assurance, offers growth opportunities, and fosters collaboration within teams.

I am a dedicated Software QA Specialist with over six years of experience in both manual and automation testing, particularly within Shopify Plus platforms. My expertise lies in identifying bugs and enhancing user experiences through meticulous testing and collaboration with cross-functional teams. I thrive in environments where attention to detail is paramount, ensuring that web and mobile applications meet the highest quality standards.

In my previous role at KMC Solutions, I have honed my skills in exploratory testing and bug tracking, effectively communicating with development teams to resolve complex issues. My previous experiences at FilAm Software Technology and Shore360, Inc. have equipped me with a solid foundation in creating test plans, executing various testing methods, and providing technical support. I am passionate about leveraging my skills to contribute to innovative projects and drive quality improvements.

Experience

Work history, roles, and key accomplishments

Software QA Specialist

KMC Solutions

Sep 2021 - Oct 2024 (3 years 1 month)

Reviewed site/app builds vs. approved designs, reported UX issues to PMs, and flagged bugs with detailed tickets. Performed exploratory testing to uncover issues and collaborated with developers and teams to resolve complex bugs. Included steps, screenshots, and device/browser info for clarity.

Exploratory testing Asana Cross Browser Testing Mobile Testing Shopify A B Testing Performance Testing Security Testing End To End Testing Mobile App Testing CRM Software WordPress

Online Technical Support

Shore360, Inc.

Jan 2021 - Jul 2021 (6 months)

Handled customer issues via email and relayed requests to management. Tested new features and provided feedback to developers. Updated website changelogs and content using WordPress.

Customer Support WordPress Functional Testing Technical Support Email Communication Xero Quickbooks Online MYOB EXO

Software QA Engineer

FilAm Software Technology, Inc.

Feb 2018 - Dec 2020 (2 years 10 months)

Tested website features, created test plans and cases, and maintained automated scripts. Performed smoke, regression, and functional testing. Logged detailed bug tickets and coordinated with devs to resolve issues. Wrote manuals and joined sprint planning with QA/dev teams to prep for client demos.