Lorna Holmes

Led accreditation oversight and continuous quality improvement, achieving a 98.1% NCQA Health Equity Accreditation score while strengthening risk management and cross-functional compliance processes.

Managed enterprise compliance operations, leading audits and investigations, improving documentation systems, and delivering compliance reports to leadership and the board to enhance regulatory adherence.

Conducted internal and delegated entity audits to ensure DHCS and NCQA compliance, delivered annual contract evaluations, and improved audit process efficiency and regulatory readiness.

Led CARF and NCQA accreditation efforts, producing a 98.9% CARF score by developing policies, SOPs, and executing internal/site audits to ensure regulatory compliance.

Directed HR compliance for audits and regulatory reviews (DHS, CMS, TJC), managed corrective actions and training, and maintained NCQA and Title 22 standards across HR operations.

Bachelor of Arts in English from the College of the Holy Names in Oakland, CA.

Earned a Multiple Subjects Teaching Credential from California State University, Hayward.

Completed a Certified Mentor Program Manager credential through Mentoring University in Boston, MA.

Completed SHRM certification coursework in Human Resources education in Oakland, CA.