Lori Phinney
@loriphinney
Dedicated Family Nurse Practitioner
What I'm looking for
As a seasoned Family Nurse Practitioner with over 20 years of patient care experience, I have developed a unique blend of clinical expertise and leadership skills. My professional journey has taken me through various roles, from providing direct patient care to leading large provider teams and driving transformational change in healthcare. I am highly skilled in creating and optimizing programs, leveraging technology such as EPIC EHR and Medallia patient experience feedback software, and fostering strong relationships with internal and external partners.
Throughout my career, I have demonstrated a passion for delivering high-quality patient care, driving business growth, and inspiring teams to achieve exceptional results. My experience in managing complex programs, developing new products and services, and building strong vendor relationships has equipped me with the skills and knowledge to drive success in fast-paced and dynamic healthcare environments.
As a dedicated and compassionate healthcare leader, I am committed to advancing patient care and driving innovation in the healthcare industry. I am excited to leverage my skills and experience to make a meaningful impact in my next role.
Experience
Work history, roles, and key accomplishments
Senior Manager – Retail Health Patient Experience
CVS Health
Jun 2022 - Present (3 years)
Led CVS Retail Health organization to meet 2024 target of 81 Net Promoter Score and 90% Provider Satisfaction. Implemented and optimized Medallia survey feedback system to meet needs of CVS Retail Health business units.
Clinical Manager – Healthcare Delivery
CVS Health
Jun 2021 - Jun 2022 (1 year)
Responsible for program management, development and optimization of new products and services at CVS MinuteClinic. Championed 3rd party vendor relationships to bring product partnerships to life.
Senior Practice Manager
CVS Health
Nov 2016 - Jun 2021 (4 years 7 months)
Managed business portfolio of 20+ CVS MinuteClinic sites through S. Eastern MA and RI. Built, engaged and inspired team of 60+ mid-level provider direct reports.
Nurse Practitioner – Family Medicine
CVS Health
Sep 2008 - Nov 2016 (8 years 2 months)
Assessed, diagnosed, and treated acute and primary care patients 18 months and older. Managed administrative practice, including scheduling, job shadow, and peer review over 10 clinic sites.
Nurse Practitioner – Dept of Orthopedics
St. Elizabeth’s Medical Center
Apr 2008 - Sep 2008 (5 months)
Assessed, diagnosed, and treated patients in the Department of Orthopedics.
Staff RN – General Surgery
St Elizabeth’s Medical Center
Jan 2003 - Apr 2008 (5 years 3 months)
Provided patient care in the General Surgery department.
Education
Degrees, certifications, and relevant coursework
Lori hasn't added their education
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