Lori PhinneyLP
Open to opportunities

Lori Phinney

@loriphinney

Dedicated Family Nurse Practitioner

United States

What I'm looking for

Seeking a challenging role that leverages my clinical expertise and leadership skills to drive transformational change in healthcare and deliver high-quality patient care.

As a seasoned Family Nurse Practitioner with over 20 years of patient care experience, I have developed a unique blend of clinical expertise and leadership skills. My professional journey has taken me through various roles, from providing direct patient care to leading large provider teams and driving transformational change in healthcare. I am highly skilled in creating and optimizing programs, leveraging technology such as EPIC EHR and Medallia patient experience feedback software, and fostering strong relationships with internal and external partners.

Throughout my career, I have demonstrated a passion for delivering high-quality patient care, driving business growth, and inspiring teams to achieve exceptional results. My experience in managing complex programs, developing new products and services, and building strong vendor relationships has equipped me with the skills and knowledge to drive success in fast-paced and dynamic healthcare environments.

As a dedicated and compassionate healthcare leader, I am committed to advancing patient care and driving innovation in the healthcare industry. I am excited to leverage my skills and experience to make a meaningful impact in my next role.

Experience

Work history, roles, and key accomplishments

CH
Current

Senior Manager – Retail Health Patient Experience

CVS Health

Jun 2022 - Present (3 years)

Led CVS Retail Health organization to meet 2024 target of 81 Net Promoter Score and 90% Provider Satisfaction. Implemented and optimized Medallia survey feedback system to meet needs of CVS Retail Health business units.

CH

Clinical Manager – Healthcare Delivery

CVS Health

Jun 2021 - Jun 2022 (1 year)

Responsible for program management, development and optimization of new products and services at CVS MinuteClinic. Championed 3rd party vendor relationships to bring product partnerships to life.

CH

Senior Practice Manager

CVS Health

Nov 2016 - Jun 2021 (4 years 7 months)

Managed business portfolio of 20+ CVS MinuteClinic sites through S. Eastern MA and RI. Built, engaged and inspired team of 60+ mid-level provider direct reports.

SN

Adjunct Nursing Faculty

Simmons University School of Nursing

Jan 2015 - Jun 2021 (6 years 5 months)

Taught nursing students and mentored new hires.

CH

Nurse Practitioner – Family Medicine

CVS Health

Sep 2008 - Nov 2016 (8 years 2 months)

Assessed, diagnosed, and treated acute and primary care patients 18 months and older. Managed administrative practice, including scheduling, job shadow, and peer review over 10 clinic sites.

SC

Nurse Practitioner – Dept of Orthopedics

St. Elizabeth’s Medical Center

Apr 2008 - Sep 2008 (5 months)

Assessed, diagnosed, and treated patients in the Department of Orthopedics.

SC

Staff RN – General Surgery

St Elizabeth’s Medical Center

Jan 2003 - Apr 2008 (5 years 3 months)

Provided patient care in the General Surgery department.

NN

Adjunct Nursing Faculty

Northeastern University School of Nursing

Jan 2005 - Jan 2006 (1 year)

Taught nursing students and mentored new hires.

Education

Degrees, certifications, and relevant coursework

Lori hasn't added their education

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Tech stack

Software and tools used professionally

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Lori Phinney - Senior Manager – Retail Health Patient Experience - CVS Health | Himalayas