Loay Khaled

Developed demand forecasting and inventory optimization models to improve stock availability, reduce carrying costs, and minimize stockouts. Built dynamic Power BI dashboards to monitor supplier performance and support strategic sourcing and operational efficiency initiatives.

Monitored and evaluated customer service interactions against quality and performance standards. Developed performance tracking dashboards, identified customer experience gaps, and provided actionable feedback to agents and supervisors.

Analyzed funding applications, financial statements, and risk indicators to support credit decision processes. Conducted financial and market analysis to identify funding opportunities and optimize portfolio performance while supporting sales and underwriting with data-driven insights.

Designed sales performance dashboards to track revenue growth, conversion rates, and pipeline health. Partnered with data engineers to improve ETL/ELT pipelines and strengthened reporting governance to ensure accurate, timely analytics for decision-making.

Completed Supply Chain Analytics training (May 2025) with MITx.

Completed the Professional Data Analytics Track (May 2025) with DEPI.

Completed the Data Analysis Challenger Track (Jun 2024) on Udacity.

Completed the Data Science A-Z training course (Jul 2023) on Udemy.

Completed the Associate Data Analyst training (Jun 2023) with DataCamp.

Completed the SQL & Database Design A-Z training course (Aug 2023) on Udemy.

Participated in the McKinsey Forward Program (May 2023).

Completed the Google Data Analytics Professional Certificate (Sep 2022) via Coursera.

Earned a Bachelor’s degree in Logistics and Supply Chain from Helwan National University.

Completed SQL Fundamentals training (May 2024) with DataCamp.