Open to opportunities

Liza Mae

@lizamae

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Dedicated virtual assistant with strong organizational and customer support skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my organizational skills and support clients effectively while offering opportunities for growth and learning.

I am LizaMae Duron, a dedicated Virtual Assistant with a decade of experience in supporting entrepreneurs and managing various administrative tasks. My journey began as an Airline Ticketing Representative, where I honed my skills in customer service, problem resolution, and attention to detail. I excelled in issuing flight reservations and managing passenger inquiries, ensuring seamless travel experiences for clients.

In my role as an Online Retailer, I managed product listings, customer inquiries, and order fulfillment through platforms like Facebook Marketplace. My ability to multitask and adapt to changing environments has allowed me to thrive while balancing my responsibilities as a stay-at-home mom. I recently completed the Masterclass Virtual Assistant course, further enhancing my skills in administrative support, calendar management, and project coordination.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Online Retailer

Jan 2015 - Dec 2025 (10 years 11 months)

Managed product listings, customer inquiries, order fulfillment, and transactions through Facebook Marketplace. Provided responsive customer support, handled refunds and shipping logistics, and maintained strong client relationships.

Facebook Marketplace Customer Support order fulfillment Shipping & Logistics

Administrative Support

Confidential

Jan 2012 - Dec 2013 (1 year 11 months)

Organized and dependable Administrative Support Specialist with expertise in calendar management, data coordination, communication, and project assistance. Technically proficient in Microsoft Office, Google Workspace, and various database tools.

Calendar Management Data Coordination Communication Microsoft Office Google Workspace

Ticketing Representative

Airline

Jan 2011 - Dec 2012 (1 year 11 months)

Issued flight reservations and electronic tickets using systems like Amadeus and Sabre, processed cancellations, refunds, and seat changes in compliance with fare policies. Managed check-ins, baggage handling, and passenger inquiries, collaborating closely with ground operations to ensure seamless travel experiences.

Sabre Ticketing Reserving Customer Service Ground Operations

Education

Degrees, certifications, and relevant coursework

Mindanao Medical Foundation College

Bachelor of Science in Nursing, Nursing

2007 - 2009

Completed coursework for a Bachelor of Science in Nursing. Gained knowledge in patient care, medical procedures, and healthcare systems.

University of Mindanao

Undergraduate, Business Administration

2005 - 2006

Studied Business Administration, focusing on core business principles and practices. Developed foundational knowledge in management, finance, and marketing.