Lisa MusembiLM

Lisa Musembi

@lisamusembi

Experienced professional in account management and customer service.

Kenya

What I'm looking for

Seeking a challenging role that leverages my account management and customer service skills to drive business growth and customer satisfaction.

As a seasoned account manager with over 6 years of experience, I have honed my skills in fostering client relationships, ensuring timely delivery, and tracking key metrics. My expertise in creating and managing advertising campaigns, collaborating with creative teams, and providing strategic advice has consistently met deadlines and resolved client escalations.

My experience in various roles, including account executive, data entry intern, bancassurance intern, and administrative assistant, has equipped me with a strong foundation in client relationship management, communication, and presentation skills. I am proficient in project management, organization, and document preparation, with a strong customer service orientation.

I hold a Bachelor of Commerce degree in Actuarial Science from Kenyatta University and possess advanced proficiency in office productivity. I am adaptable, flexible, and maintain discretion and confidentiality in my work.

Experience

Work history, roles, and key accomplishments

SB

Account Manager

Seven Brands

May 2018 - Jun 2022 (4 years 1 month)

Managed advertising campaigns for clients, collaborated with creative teams, and maintained strong client relationships.

SB

Account Executive

Seven Brands

May 2018 - Jun 2022 (4 years 1 month)

Established relationships with external contacts and internal teams, researched clients' products and marketing needs, and compiled data for sales strategies.

CK

Data Entry Intern

Central Bank of Kenya

Jun 2017 - Jun 2017 (0 months)

Reconciled payments, performed general ledger reconciliations, and managed account reconciliations.

NK

Bancassurance Intern

National Bank of Kenya

May 2015 - Aug 2015 (3 months)

Maintained accurate insurance transaction records, provided customer service, and resolved customer inquiries.

CL

Administrative Assistant

Compulynx Ltd

Sep 2012 - Nov 2012 (2 months)

Handled office tasks, provided scheduling support, and screened calls.

Education

Degrees, certifications, and relevant coursework

Lisa hasn't added their education

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Tech stack

Software and tools used professionally

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Lisa Musembi - Account Manager - Seven Brands | Himalayas