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Lindsey Rhyne

@lindseyrhyne

Money product operations leader at Robinhood who shipped 200+ Zendesk automations and supported 300,000+ Gold Card customers.

United States

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What I'm looking for

After an intentional career break focused on personal growth, creative work, hands-on learning, and independent projects, I'm returning to work with greater clarity about the kind of work and environment I want to contribute to.

At Robinhood, I designed and shipped more than 200 Zendesk automations and built 40+ integrations in Tray and Workato. These systems supported growth to more than 300,000 Robinhood Gold Card customers without proportional headcount.

I built shared Zendesk infrastructure for teams across customer experience, disputes, fraud, collections, and compliance, and designed workflows connecting Zendesk with Salesforce and Qualtrics. I also enabled Zendesk AI features that reduced average handling time by 13% on escalated tickets.

Experience

Work history, roles, and key accomplishments

Money Product Operations Lead

Robinhood

Jul 2023 - Oct 2025 (2 years 3 months)

Designed and shipped 200+ Zendesk automations and 40+ integrations, supporting growth to 300,000+ customers. Led operational programs end-to-end and enabled Zendesk AI to reduce handle time by 13%.

Zendesk Tray Workato REST APIs Webhooks JSON SQL Salesforce Qualtrics Jira Slack Coda Looker Metabase Excel AI Prompt Engineering Process Optimization Documentation SLA Stakeholder Management

Customer Operations Manager

Robinhood

Nov 2021 - Jul 2023 (1 year 8 months)

Configured the entire Zendesk instance from scratch and built operational programs, workflows, and feedback loops as the first operational hire. Designed runbooks and SOPs used across CX, disputes, fraud, and collections.

Zendesk Salesforce Process Design SOPs Run Books Workflow Automation Cross functional Alignment Feedback Loops

Customer Operations Manager

5th Vital Healthcare

Jan 2019 - Nov 2021 (2 years 10 months)

Built and managed the Salesforce instance for the startup. Created a Vendor Relationship Program that reduced credit holds and surgery cancellations, and delivered strategic insights to the C-suite.

Salesforce Vendor Management Strategic Insights Process Improvement