Lindiwe Maseko
@lindiwemaseko
Monitoring & evaluation specialist driving data-informed program improvements.
South AfricaWhat I'm looking for
I'm a monitoring and evaluation professional with over 2 years and 7 months supporting program performance through rigorous data collection, analysis, reporting, and quality assurance in the early learning sector.
I have practical experience in customer service within the insurance industry, where I supported clients through the claims process and developed strong communication and problem-solving skills.
At SmartStart Early Learning I led data collection teams, co-led pilot implementations for QA indicators, managed stipend onboarding and disbursement processes, and prepared consolidated performance reports for stakeholders.
I take pride in producing accurate, insightful work that helps teams make informed decisions, and I bring reliability, adaptability, and collaborative energy to every role.
Experience
Work history, roles, and key accomplishments
MEL Assistant
SmartStart Early Learning
Oct 2024 - Present (1 year)
Support internal and external evaluations through accurate qualitative and quantitative data collection, reporting, and tool development to monitor program outcomes and inform stakeholders.
Quality Assurance Administrator
SmartStart Early Learning
Oct 2022 - Sep 2024 (1 year 11 months)
Analyzed program quality data, co-led pilot implementations of QA indicators, compiled quarterly performance reports, managed stipend onboarding/disbursement, and led an 8-person data collection team.
Call Centre Agent
FNB Life
Sep 2021 - May 2022 (8 months)
Assisted clients with claims (death, hospitalization, disability, retrenchment), guided documentation and submission processes, and resolved high-volume inbound queries to deliver customer-focused service.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Johannesburg
Diploma in Accountancy, Accountancy
2017 - 2020
Completed a Diploma in Accountancy at the University of Johannesburg, focusing on accounting principles and practical financial skills.
Newcastle High School
Matric Certificate (Grade 12), General Secondary Education
Obtained a Matric Certificate (Grade 12) from Newcastle High School with general secondary education completion.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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