Lilit Yeghoyan

As a Credit Risk Manager, I focused on financial analysis, risk assessment, and relationship management. I developed new policies related to credit risk management and ensured compliance with industry regulations. My role involved evaluating risk mitigation measures and conducting thorough research on clients' financial histories.

In my role as a Retail Credit Services Officer, I ensured compliance with legal standards while evaluating client applications. I utilized my knowledge of financial protocols to assess liquidity and profitability, and I effectively triaged critical situations.

As a Relationship Manager, I enhanced relationships with key service providers and customers. I identified new business opportunities and implemented service enhancements to improve customer experience and satisfaction.

In my role as Acting Head of Department, I performed manual labor tasks and documented customer service issues. I executed strategies to drive profit growth and enhance service delivery.

As a Branch Representative, I documented and resolved customer service issues while executing strategies to increase business growth and profitability. My role required effective communication and problem-solving skills.

Completed actions in full compliance with applicable legal standards and guidelines. Cemented authority with in-depth knowledge of protocols, rules and policies.

Enhanced relationships with key service providers, vendors and customers. Defined and implemented service enhancements to improve customer experience and foster satisfaction.

Performed manual labor tasks to detailed instructions from supervisors. Documented, researched and resolved customer service issues.

Identified and triaged critical situations quickly based on experience and training. Monitored surveillance systems and conducted regular audits of recorded footage for signs of suspicious activity.