Open to opportunities

Lilian mjagala

@lilianmjagala

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Virtual Assistant specializing in email & calendar management, customer support, and social media support.

Kenya

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What I'm looking for

I’m looking for a remote role where I can manage inboxes and calendars, support customers using Zendesk, create content, and keep data accurate—so entrepreneurs can stay organized while my work makes daily workflows seamless and stress-free.

I’m a detail-oriented Virtual Assistant with 2+ years of experience delivering top-tier remote support. I specialize in inbox and calendar management, customer service, social media support, content creation, and accurate data entry.

At Taraji Shield, I streamlined communications and improved scheduling efficiency by 30%. Previously at Sunship Logistics, I boosted customer satisfaction ratings by resolving 95% of inquiries on first contact.

From email management to bookkeeping and travel planning, I help entrepreneurs stay organized and focused. I’m here to make your workflow seamless and stress-free.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Sunship Logistics

Jan 2013 - Present (13 years 4 months)

Boosted customer satisfaction by resolving 95% of inquiries on first contact. Provided consistent virtual customer support and administrative assistance to maintain a smooth service experience.

Customer Support Zendesk Data Entry Administrative Support Communication Remote Support Problem Solving Documentation

Virtual Assistant

Taraji Shield

Streamlined communications and improved scheduling efficiency by 30% while supporting remote administrative workflows. Handled customer and inbox coordination to keep operations running smoothly.