lesibe Masotla
@lesibemasotla
Detail-oriented financial professional transitioning into IT and business technology roles.
South AfricaWhat I'm looking for
I am a detail-oriented professional with a strong background in financial services, digital systems, and customer engagement. I combine hands-on CRM and call-centre experience with business process support to drive operational improvements.
My career includes roles at Absa Bank, Alexander Forbes / Momentum Insure, SA TAXI and Nedbank, where I led customer adoption of digital solutions, used CRM tools for pipeline management, and provided IT-related support for digital platforms and compliance systems.
I hold a BCom (NQF 7) and multiple certifications including Power BI (Data Analysis), Business Analysis, ICDL, and Google Fundamentals of Digital Marketing. I regularly perform data capturing, reporting and business process optimisation.
I seek to apply my technical knowledge, problem-solving skills and customer-centric approach to support digital transformation, IT operations and business technology initiatives within a growth-oriented organisation.
Experience
Work history, roles, and key accomplishments
Banking Sales Account Consultant
Absa Bank
Jan 2023 - Present (3 years 5 months)
Manage client accounts using CRM systems, drive customer adoption of digital banking solutions, and ensure compliance with regulatory frameworks to improve service delivery.
Business Development Consultant
Alexander Forbes
Jan 2017 - Dec 2022 (5 years 11 months)
Supported digital transformation by introducing clients to online insurance platforms, used CRM for engagement and pipeline management, and provided IT-related client support and reporting.
Senior Insurance Sales Consultant
SA Taxi
Jan 2014 - Dec 2016 (2 years 11 months)
Trained staff on CRM and reporting tools, managed digital compliance systems (FAIS, FICA) to ensure secure data processing, and analysed client information to recommend solutions.
Call Centre & Sales Agent
Various Employers
Jan 2007 - Dec 2014 (7 years 11 months)
Worked in call centre and sales roles using CRM platforms and data capture systems to support customer onboarding, card issuing, loan processing and generate operational reports.
Education
Degrees, certifications, and relevant coursework
Udemy
Online Course, Data Analysis
2025 - 2025
Completed Power BI data analysis training via Udemy in 2025.
Udemy
Online Course, Business Analysis
2025 - 2025
Completed a Business Analysis course via Udemy in 2025.
Regent Business School
Bachelor of Commerce, Commerce / Business
2020 - 2022
Completed a General Bachelor of Commerce (NQF 7) program focused on business and commerce subjects from 2020 to 2022.
eLearning (unspecified)
Certificate, Risk Management
2019 - 2019
Completed an online certificate in Risk Management in 2019.
Google / Google Digital Skills for Africa
Certificate, Digital Marketing
2019 - 2019
Completed the Google Fundamentals of Digital Marketing certificate in 2019.
University of South Africa (UNISA)
Short Course (NQF 6), Public Relations
2009 - 2009
Completed a Short Course in Public Relations Management (NQF 6) in 2009.
University of South Africa (UNISA)
ICDL Certification, Computer Literacy / IT
2006 - 2006
Completed the International Computer Driving Licence (ICDL) certification in 2006.
University of South Africa (UNISA)
Short Course, Customer Service
2006 - 2006
Completed a short course in Customer Service Management in 2006.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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