Open to opportunities

Leila Walutsachi

@leilawalutsachi

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Dedicated information scientist with expertise in data management.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my data management skills in a collaborative environment, with opportunities for professional growth and development.

I am a dedicated Information Scientist with a strong commitment to maintaining a professional appearance and demeanor. My experience as a Call Center Agent has honed my ability to respond effectively to customer inquiries and resolve complaints, ensuring a high level of customer satisfaction. I pride myself on being a dependable team player who focuses on quality in every task I undertake.

In my previous role as an Office Assistant and Technical Support at Plumbel Solutions, I developed a robust database for managing contracts and reports, showcasing my skills in resource management and data analysis. My educational background, including a BSc in Computer & Information Science and a certificate in Artificial Intelligence, has equipped me with the technical knowledge necessary to optimize processes and improve operational efficiency.

Throughout my career, I have fostered collaboration across departments to ensure data accuracy and have created innovative solutions to technical challenges. I am passionate about leveraging my skills to enhance organizational effectiveness and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

TrustPin Travel Agency

Jun 2024 - Present (1 year 5 months)

Answered calls and responded to inquiries about travel products and services. Resolved customer complaints and issues, maintaining accurate records of interactions and carrying out follow-ups with clients after their training.

Customer Service Communication Problem Solving Data Entry Client Relationship Management Call Center Operations

Office Assistant/Technical Support

Plumbel Solutions

Jan 2023 - Dec 2023 (11 months)

Created a database for updating contracts, records, and reports, and tracked business hardware and software, setting up user accounts. Handled incoming and outgoing mail, generated work quotations, and expedited invoice processing.

Database Management Technical Support Data Entry Invoicing Electrical Repair

Library/Information Science Assistant

Kenya Wildlife Service

May 2022 - Aug 2022 (3 months)

Developed crucial digital skills among patrons by offering instructional sessions using library technology effectively. Ensured timely access to resources by efficiently processing incoming periodicals, books, and multimedia systems.

Interlibrary Loan Information Retrieval Resource Management Interlibrary Loans Organizational Skills

Education

Degrees, certifications, and relevant coursework

CATHOLIC UNIVERSITY OF AFRICA

BSc. Computer & Information Science, Computer & Information Science

Studied Computer & Information Science, gaining knowledge in various aspects of the field. The program provided a strong foundation in both theoretical and practical applications.

ALX AFRICA

Certificate, Artificial Intelligence

Activities and societies: Data Management: Developed expertise in organizing large datasets for effective analysis. Process Optimization: Enhanced efficiency through process improvements. Technical Support: Improved staff proficiency with specialized software. Collaboration: Fostered cross-departmental teamwork for data accuracy. Problem Solving: Created innovative solutions to technical challenges.

Completed a certificate program in Artificial Intelligence, focusing on data management and process optimization. Developed professional development skills and enhanced efficiency through process improvements.