Leilah Ayuma
@leilahayuma
Social media manager at DRESSEDBYLEY, managing Instagram content and customer inquiries while supporting online sales.
KenyaWhat I'm looking for
At DRESSEDBYLEY, I manage social media content and customer inquiries through Instagram and other online platforms.
I create and schedule promotional content to attract customers and increase sales, and I help customers with product information, sizing, and purchases.
In my independent freelance customer support work, I communicate with customers online, respond to messages, and provide helpful information.
I’m seeking remote opportunities in chat moderation, customer support, and virtual assistance, and I’m interested in building a long-term career in remote customer support and online moderation.
Experience
Work history, roles, and key accomplishments
Customer Support
Independent
Jan 2024 - Present (2 years 10 months)
Communicated with customers professionally through online platforms. Responded to messages promptly and provided helpful information while maintaining patience and professionalism.
Social Media Manager
Dressedbyley
Jan 2024 - Present (2 years 10 months)
Managed social media content and customer inquiries through Instagram and other online platforms. Created and scheduled promotional content to attract customers and increase sales.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Arts, Sociology and Gender Studies
2010 - 2016
Bachelor of Arts in Sociology and Gender Studies from Kenyatta University, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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