At Independent Contractor, I monitor live event ticket markets and adjust pricing strategies based on real-time supply, demand, and competitor trends. I analyze sales and pricing data to identify opportunities to improve revenue and profitability.
At IHG Hotels & Resorts, I monitored service levels, queue performance, and agent adherence, and generated workforce reports to support staffing decisions. I also managed schedules and intraday adjustments, coordinated staffing with Operations and Global Workforce teams, and supported payroll with attendance and schedule reporting.
At Genpact, I developed operational dashboards and KPI reports, created workforce schedules to support SLA compliance, and managed Verint workforce data. Earlier, I worked in real-time analysis, scheduling, technical support, and customer service roles.
