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Laura Rainey

@laurarainey

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Clinical operations leader at The Balanced Bear who scaled practice infrastructure to support 2,000+ patients.

United States

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At The Balanced Bear, I standardized referral, documentation, and hand-off protocols with external physical therapists and acupuncturists, bringing time-to-treatment for co-managed patients to under one day. I also moved scheduling and billing to an integrated Noterro EHR, saving about 125 administrative hours annually.

I founded and managed The Balanced Bear’s practice operations infrastructure, supporting more than 2,000 patients across the practice’s lifecycle. I built HIPAA documentation and medical-record standards and integrated a digital health platform that increased home-program engagement by about 75%.

At Golf Academy of America, I led the move from in-person training to an online program on Canvas LMS and standardized delivery across 18 sections and more than 600 participants. Earlier, at Whole Health Chiropractic/Life Chiropractic Center, I standardized intake and scheduling workflows across two practice locations.

Experience

Work history, roles, and key accomplishments

Current

Chiropractor – Clinical Operations

Current

The Balanced Bear

Jul 2022 - Present (4 years 2 months)

Standardized referral, documentation, and hand-off protocols with external providers, reducing time-to-treatment for co-managed patients. Migrated scheduling and billing to Noterro EHR, saving ~125 administrative hours annually and cutting intake time by 25%.

EHR Configuration Noterro Schedulicity HIPAA compliance SOP Development Workflow Optimization Process Standardization Provider coordination Workflow Design Medical Records Processing Intake and Onboarding Scheduling Systems P&L management Budgeting Payroll Payment Processing Regulatory Compliance Patient Chart Audits Documentation Auditing

Founder & Business Operations Lead

The Balanced Bear

Apr 2014 - Jul 2022 (8 years 3 months)

Founded and managed practice operations infrastructure, supporting 2,000+ patients. Built and maintained HIPAA documentation and medical-record standards, ensuring audit-ready compliance across a multi-provider care team.

Practice Management HIPAA compliance Medical Records Processing Documentation Informed Consent Forms Incident Reporting OSHA Platform Integration Exercise Program Delivery Patient Engagement Workflow Optimization Process Standardization Workflow Design Provider coordination

Program Manager, Curriculum & Implementation

Golf Academy of America

Aug 2012 - Dec 2018 (6 years 4 months)

Led migration of an in-person training program to a fully online platform (Canvas LMS), redesigning content and onboarding workflows. Standardized program delivery across 18 sections and 600+ participants, improving completion and satisfaction rates.

Canvas Learning Management System Curriculum Design Onboarding Program Management Content Redesign Workflow Optimization Process Standardization Training Delivery Online Learning Stakeholder Management

Associate Chiropractor & Operations Coordinator

Whole Health Chiropractic/Life Chiropractic Center

Dec 2010 - Mar 2014 (3 years 3 months)

Standardized intake and scheduling protocols using ChiroTouch EHR to support practice scaling. Rolled out shared scheduling and patient-record systems, improving care coordination and reducing scheduling conflicts.