Open to opportunities

Lasha Lomishvili

@lashalomishvili

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AI/ML Products Specialist focused on enhancing customer engagement.

Georgia

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my AI/ML expertise to drive impactful customer solutions.

As an AI/ML Products Specialist at Impel, I manage cross-functional projects that enhance customer engagement through innovative conversational solutions. My role involves conducting thorough data analysis and performance evaluations to optimize model accuracy, ensuring that our AI systems deliver exceptional user experiences. I take pride in training intent and entity data to improve AI conversation flows, which supports scalable customer-facing solutions.

Previously, I served as a Junior AI/ML Specialist, where I analyzed CRM data to streamline customer onboarding processes and improve client engagement workflows. My experience also includes resolving escalated technical issues and collaborating with engineering and product teams to maintain system reliability and client satisfaction. I am dedicated to onboarding and training new team members, contributing to our team's overall efficiency and knowledge transfer.

Experience

Work history, roles, and key accomplishments

Current

AI/ML Products Specialist

Current

Impel

Nov 2023 - Present (1 year 9 months)

Managed cross-functional AI/ML projects within the Conversation Design team, ensuring timely delivery and alignment with business goals. Conducted data analysis and performance evaluations to optimize model accuracy and enhance user experience.

AI ML Project Management Data Analysis Optimization User Experience Conversation Design

Junior AI/ML Specialist

Impel

Aug 2022 - Present (3 years)

Analyzed CRM data to streamline customer onboarding and improve client engagement workflows. Collaborated with cross-functional teams to enhance AI performance by training data and reviewing ML model outputs.

Data Collection Customer Experience

QA Specialist

Impel

Nov 2021 - Present (3 years 9 months)

Tested and evaluated AI conversational models to ensure accuracy, relevance, and user engagement. Identified system challenges and collaborated with cross-functional teams to optimize AI performance.

Quality Assurance Optimization Cross Functional Collaboration User Engagement

Customer Excellence Officer

British Council Georgia

Aug 2018 - Present (7 years)

Managed customer interactions across email, phone, and in-person channels, building strong relationships and ensuring satisfaction. Led cross-functional initiatives to enhance customer experience and improve operational efficiency.

Customer Service Customer Relationship Management Communication

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Project Management

2025 - 2025

Completed the Google Project Management course, acquiring essential skills in project planning, execution, and monitoring. Gained proficiency in managing complex projects and leading teams effectively.

Tbilisi State Medical University

Medical Doctor Program, Medicine

2018 - 2025

Pursued a comprehensive medical doctor program, gaining in-depth knowledge in various medical fields. Developed strong analytical and problem-solving skills essential for medical practice.

British Council

Certificate, English Language

2023 - 2023

Grade: C Level

Achieved C Level proficiency in the Aptis English Level Test, demonstrating advanced English language skills. This certification highlights strong communication abilities for professional and academic contexts.

Southwestern Advantage

Certificate, Sales

2019 - 2019

Completed a sales training program, focusing on advanced sales techniques and customer engagement strategies. Enhanced communication and negotiation skills relevant to professional sales environments.