At Accenture Technology Solutions Sdn Bhd (Malaysia), I train and fine-tune Meta’s generative AI models using human feedback, response scoring, and comparative preference ranking. I evaluate Vietnamese-language outputs for accuracy, safety, helpfulness, tone, and cultural nuances.
I also evaluated Google Gemini chatbot outputs and Classic Ads for content safety, policy adherence, and search intent relevance, providing qualitative feedback to improve response quality and ad targeting. In trust and safety work across Meta Facebook, Instagram, and Threads, I moderated user-generated content and advertisements against platform policies, exceeding daily accuracy KPIs of 95% and productivity SLAs.
Earlier, at Tech Data Advanced Solutions (Vietnam) - IT Solutions Distributor, I supported HR and accounts payable, including payroll, employee records, payments, and invoice reconciliation. At KNL Accounting and Law Co., Ltd., I prepared tax returns, reviewed financial documents, and supported clients with tax matters and audits.
