LaKeisha Williams

I’m a healthcare operations professional with 10+ years of experience in Epic workflows, revenue cycle operations, referral coordination, insurance verification, and claims management. I’ve built a reputation for workflow accuracy, compliance focus, and clear documentation that end users can rely on in fast-paced environments.

In my current role as a Medical Claims Coordinator at CorroHealth, I process and review medical claims while ensuring payer and regulatory compliance. I investigate payment discrepancies, reconcile accounts, and analyze claim issues, collaborating across teams to improve workflow accuracy and efficiency through reporting and documentation.

From 2019 to 2024 at Optum Healthcare, I led referral coordination operations—handling intake, authorizations, workflow tracking, and team support while working extensively in Epic systems. I trained and coached staff on documentation standards and compliance requirements, and I supported operational workflow optimization to improve turnaround times and end-user satisfaction.

Earlier at Northwestern Medicine, I supported patient access through insurance verification, authorizations, and patient financial responsibility, while also managing scheduling, registration, referrals, and insurance updates. I’m seeking to transition into an Epic Resolute Analyst role, leveraging my deep healthcare systems knowledge and analytical problem-solving to strengthen revenue cycle performance end-to-end.