Lyra Aloy

Serve as a frontline program partner in a custody-based setting, conducting intake interviews, eligibility screenings, and coordinating with justice system partners to facilitate client transitions.

Engaged as subject matter expert on AI training and model evaluation projects, applying domain knowledge in risk, compliance, and fraud to assess and refine AI-generated content.

Conduct field operations enforcing municipal codes and California Vehicle Code provisions, maintaining accurate logs and documentation using T2, OPSman, and Munis.

Patrolled assigned zones enforcing parking compliance and responding to public inquiries, utilizing T2, OPSman, and Munis for citation records and incident documentation.

Patrolled assigned areas, monitored CCTV, enforced access control, and coordinated with law enforcement during incidents while preparing detailed incident reports.

Developed and implemented compliance policies, conducted risk assessments, and delivered staff training on regulatory requirements while monitoring regulatory developments and investigating violations.

Conducted patrols, monitored suspicious activity, responded to alarms, and prepared detailed incident reports while coordinating with management and law enforcement.

Maintained safety and order during high-profile events through screening, patrol, and crowd-control procedures, documenting daily activity in written reports.

Directed a team to establish fraud prevention strategies, pioneered KYC and CDD enhancements, and improved operational efficiency through refined anti-fraud protocols.

Investigated high-risk and fraudulent transactions, analyzed data, and collaborated with cross-functional teams to implement risk mitigation strategies, streamlining the investigation process.

Led a team of 8 investigators, developed fraud detection strategies, directed risk management and compliance, and generated fraud metrics and trending reports.

Analyzed daily reporting to flag potential fraud, detected suspicious activity related to money laundering and tax evasion, and prepared weekly SAR reports.

Monitored real-time queues, identified high-risk transactions, completed Currency Transaction Reports, and contributed to Suspicious Activity Reports while conducting identity verification.

Provided customer support and travel consultation services, managing inquiries across multiple channels with professionalism and attention to detail.

Delivered customer support in a fast-paced service environment, handling inquiries and resolving issues efficiently across phone and digital channels.

Currently pursuing a Paralegal Certificate Program.

Currently pursuing a Bachelor of Science in Criminal Justice.

Certified Fraud Examiner (CFE) candidate with exam in progress.

Completed an Associate of Science in Criminal Justice.

Grade: 3.9

Earned an Associate in General Studies with a GPA of 3.9.

Certified ScrumMaster (CSM) certification.

California Guard Card valid through May 31, 2028.

Completed 40-hour guard card training.

Certified Scrum Product Owner (CSPO) certification.