Heather Simpson

Managed reconciliation and verification of $4M–$6M in daily transactions across multiple control points, ensuring compliance with internal policies. Investigated discrepancies by tracing variances across systems and escalation workflows, including dual-control verification for high-risk cash movements.

Processed and monitored high-volume transactions totaling $100K+ daily while ensuring adherence to AML (Title 31) and internal control procedures. Detected suspicious transaction patterns in real time and escalated incidents to support SAR identification and audit-ready reporting.

Monitored real-time player and transaction activity to detect potential fraud and suspicious behavior, escalating incidents to surveillance in alignment with compliance and gaming rules. Maintained accuracy in high-volume transactions while supporting investigation coordination with operations teams.

Handled high-volume transactional workflows while maintaining accurate documentation and adherence to financial procedures. Investigated transaction discrepancies using system log analysis and coordinated resolutions with operations teams to support control accuracy.

Analyzed transaction logs and machine data to identify discrepancies across gaming systems and support issue resolution. Resolved customer disputes by tracing transaction history and escalating irregularities with surveillance and technical teams.

Earned a Bachelor of Arts in English Language & Literature from the University of Washington.

Completed AML (Title 31) training focused on compliance requirements and related monitoring expectations.

Completed SAR awareness training to support recognizing and appropriately escalating potentially suspicious activity.