Open to opportunities

Kwaku Boateng

@kwakuboateng

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Dedicated IT and data professional specializing in research, data management, and systems support.

Ghana

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What I'm looking for

I seek a role where I can apply my data management and IT support skills in a collaborative environment, focusing on data quality, systems reliability, and measurable process improvements.

I am an IT and administrative professional with over five years of experience in research, data management, IT support, and operations. I focus on data integrity, accurate reporting, and ensuring systems run smoothly to support business needs.

As a Research Officer, I conducted comprehensive company and market research, authored detailed reports, and maintained a robust research database used for high-profile nominations. I routinely verified submissions and provided actionable market insights that improved award processes.

In IT support roles I managed hardware, software, and network troubleshooting, user accounts, and security, and supported system upgrades and inventory audits. I implemented practical improvements such as a usage-tracking system that increased resource efficiency by 25%.

I hold a Diploma in Business Information Technology and am awaiting an HND in Computing with Business Management; I have completed professional courses including the Google IT Support Professional Certificate and have hands-on internship experience. I bring strong analytical thinking, cross-functional collaboration, and a focus on delivering measurable results.

Experience

Work history, roles, and key accomplishments

Research Officer

Unique Communications

Apr 2024 - Oct 2025 (1 year 6 months)

Conducted comprehensive research and data verification for national awards, authoring nominee profiles and reports that improved nomination quality and process integrity.

Market Research Data Verification Database Management Report Writing Survey Design Research Analysis

Internet Café Attendant

Madina Legacy Cyber Cafe

Apr 2023 - Mar 2024 (11 months)

Assisted customers with internet services and basic technical support while implementing a usage tracking system that increased resource efficiency by 25%.

Customer Service Technical Support Payment Processing Troubleshooting

IT Support Specialist

Midland Company Ltd

Nov 2020 - Jan 2023 (2 years 2 months)

Provided hardware, software, and network support, managed user accounts and data security, and conducted inventory audits to support system upgrades and reliability.

IT Support Data Security Customer Support

Travel Agent

Star TravelAgency Ghana

Jun 2018 - Jan 2019 (7 months)

Managed travel bookings, accommodations, and multi-destination itineraries while securing competitive rates and advising clients on documentation and safety.

Travel Coordination itinerary planning Documentation Customer Service

Bar and Restaurant Manager

Nana One Pub

Nov 2016 - Mar 2018 (1 year 4 months)

Managed bar operations and staff, implemented inventory controls and marketing strategies that reduced beverage waste by 15% while serving high-volume nights.

Operations Management Staff Training Inventory Control Customer Service & Compliance Marketing

IT Technical Support Intern

IPMC College of Technology

Apr 2017 - Oct 2017 (6 months)

Provided technical support across operating systems and hardware, resolving issues promptly and communicating solutions to end users during a six-month internship.

Technical Support Troubleshooting