Open to opportunities

Dora Maccarthy

@doramaccarthy

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IT support and data professional focused on quality control, verification, and user support.

Ghana

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What I'm looking for

I seek a supportive organization where I can apply IT support, data verification and quality-control skills, grow professionally, and take initiative to improve processes.

I am an IT support and data professional with experience in data entry, verification, quality control, and office administration across electoral, banking, and document-management environments. I have a Professional Diploma in Database Management and recent certifications in Cybersecurity and Data Analytics, and I consistently focus on accuracy, compliance, and improving processes.

In prior roles I provided user support for software and network issues, trained staff on hardware and software use, conducted audits and quality assessments, and maintained electronic and physical filing systems. I bring strong attention to detail, experience with SQL and database tools, and a commitment to continuous learning and organizational improvement.

Experience

Work history, roles, and key accomplishments

Office Assistant

OmniBSIC Bank

Jan 2015 - Jan 2020 (5 years)

Provided administrative support to staff, organised and maintained files and records, and assisted with office operations to improve clerical efficiency from 2015 to 2020.

Office Administration Records Management Customer Service MS Office

Data Entry Officer

Electoral Commission of Ghana

Mar 2012 - Jun 2012 (3 months)

Entered voter information and related data during a temporary internship, ensuring accurate capture of electoral records for the March–June 2012 voter roll update.

Data Entry Data Verification Attention To Detail MS Excel

Data Verification Officer

DocuPro Ghana Limited

Verified and entered data ensuring accuracy and consistency across databases and spreadsheets, conducted quality checks and maintained records of verification processes.

Data Verification Quality Control Excel

Document Preparation Officer

DocuPro Ghana Limited

Prepared, drafted and edited documents and reports, reviewed materials for accuracy and compliance, and maintained electronic and physical filing systems to support operations.

Editing & Compliance Records Management MS Office

IT Support Officer

DocuPro Ghana Limited

Provided user support for software and network issues, trained staff on software and hardware usage, and assisted with basic IT troubleshooting and onboarding.

IT Support User Training Troubleshooting Linux

Quality Control Officer

DocuPro Ghana Limited

Conducted audits and assessments, analysed quality data and trends, and ensured compliance with regulations and internal standards to improve process quality.

Quality Assurance Auditing Data Analysis & Compliance Reporting

Education

Degrees, certifications, and relevant coursework

Google (Coursera)

Professional Certificate, Data Analytics

2024 - 2024

Completed the Google Data Analytics course covering data exploration, cleaning, and analysis to answer questions using data.

Cisco Networking Academy (Skills for All)

Certificate, Data Analytics

2024 - 2024

Completed Data Analytics Essentials covering dashboarding basics, combining data, SQL basics, descriptive statistics, and transforming data with Excel.

Google (Coursera)

Professional Certificate, Cybersecurity

2023 - 2023

Completed the Google Cybersecurity course covering fundamentals of cybersecurity, detection and response, assets, threats and vulnerabilities, and Linux.