Open to opportunities

Kudukudu Rakesh

@kudukudurakesh

Message

I review high-volume cases, validate information, and identify policy, fraud, and abuse risks.

India

Message

What I'm looking for

I'm looking for data evaluation, information accuracy, trust and safety, risk, or policy operations roles where I can apply structured case review, investigation, documentation, and quality-focused decision-making.

At Accenture Solutions Pvt. Ltd., I review user-generated content, account information, and reported cases against defined policies, safety controls, and operational guidelines.

I've validated case information and supporting evidence to identify policy violations, fraud and abuse indicators, and other operational risks. I conduct structured investigations, make policy-based decisions, and maintain accurate records for quality, audit, and compliance review.

I consistently meet SLA, TAT, productivity, and quality targets while managing high-volume queues. I've also identified recurring violation trends, escalated complex cases, collaborated with cross-functional teams, and contributed to workflow automation improvements that supported faster case handling.

I'm recognized for strong quality and productivity, including supporting backlog reduction during peak-volume periods and workflow improvement initiatives.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Analyst

Current

Accenture Solutions Pvt. Ltd.

Oct 2023 - Present (2 years 11 months)

Reviewed user-generated content and account information against defined policies, validated case evidence, and made policy-based decisions. Maintained accurate records, identified abuse patterns, and consistently met SLA, TAT, and quality targets.

Data Validation Case Investigation Risk and Abuse Identification Escalation Management SLA TAT Productivity Management Process Adherence Data Filtering and Basic Pivot Analysis