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Kshitij Sharma

@kshitijsharma1

Data analyst specializing in cleaning and diagnosing messy data. Seeking an analytics role where data quality and clear insights matter.

India
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What I'm looking for

I’m currently looking for work that focuses on data quality, analysis, reporting, and decision support.

I’m a self-taught data analyst and the creator of DataLab, an open-source Python library designed to diagnose and clean extremely messy, real-world datasets.

I left my previous role to work full-time in data because I realized that many analytics and ML failures come from blind data handling rather than poor modeling - and I wanted to solve that problem at the foundation.

DataLab is built around a simple idea: different types of data require different ways of thinking.

I’ve implemented type-aware workflows for numerical, text, and datetime data, along with detailed diagnostics that surface why data looks the way it does — including tracking values that silently fail cleaning operations.

The library is stress-tested on intentionally dirty datasets that resemble real production data, not curated tutorials.

My background includes 7+ years in customer-facing roles including 2.5 years at American Express, where I developed strong analytical reasoning, pattern recognition, and stakeholder communication skills in high-impact, regulated environments. That experience strongly influences how I approach data: carefully, transparently, and with attention to real-world consequences.

I’m especially interested in roles involving data quality, analytics, reporting, and decision support.

I enjoy working close to raw data, documenting assumptions, and building workflows that others can trust and understand.

I value clarity over cleverness, correctness over speed, and learning through building.

Experience

Work history, roles, and key accomplishments

AP

Senior Customer Experience Specialist

American Express India Pvt.Ltd.

Jan 2022 - Present (4 years)

Delivered premium fintech support to US corporate and small business clients, achieving 97.2% CSAT and 3 consecutive quarters of high FCR. Resolved complex payment and fraud issues with empathy, accuracy, and a proactive approach.

IB

Credit Card Specialist

IEnergizer (CreditOne Bank)

Jan 2021 - Present (5 years)

Managed high-volume billing and payment inquiries, reducing churn through efficient resolution. Coordinated with technical teams to escalate and resolve customer complaints.

Education

Degrees, certifications, and relevant coursework

SL

Self-directed Learning

Self-directed Learning, Data Science, Machine Learning, NLP, Indian Legal Regulations

Activities and societies: Conducted independent research on bias and behavior analysis in LLMs; managed legal documentation and complaints related to RBI guidelines and NBFC laws.

Engaged in continuous independent study of data science, machine learning, NLP, programming, and Indian legal regulations relevant to fintech and consumer protection. Conducted independent research analyzing biases and behaviors in large language models (LLMs), applying Python (pandas, matplotlib, VADER) and experimental design techniques to perform sentiment and pattern analysis. Gained practical

GS

Greenway Modern School

Senior Secondary Education, General Studies

Completed Senior Secondary Education at Greenway Modern School, Roorkee in 2015. This foundational education provided a strong academic base for future learning and development.

GS

Greenway Modern School

High School Education, General Studies

Completed High School Education at Greenway Modern School, Roorkee in 2012. This early education phase established core academic skills and knowledge.

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Kshitij Sharma - Senior Customer Experience Specialist - American Express India Pvt.Ltd. | Himalayas