At American Express, I built TAGS, an AI tool that classifies customer complaints into 205 themes and cut thematic analysis time by 60%. I also scaled it to the UK and Canada, securing buy-in for a pilot.
I transformed static reports into self-serve dashboards adopted by 10+ teams, reducing reporting load by 25%. I automated analysis checks and recurring tasks with Python scripts, improving ad-hoc turnaround time by 40%.
As an Analyst Intern at American Express, I built a supervised NLP pipeline for more than 5 lakh customer complaints and helped secure audit sign-off for an in-house AI model in a regulated setting. The workflow improved review efficiency by 60% and reduced misclassification by 10%.
At IIIT Naya Raipur, I developed a tiered teaching model for 150+ students and led technology operations for Technovate. My projects include DeepJS, a deep-RL job scheduler, and Samvaad, an AI venture designed to translate Indian Sign Language into text and speech.
