Kshitija Randive

Onboarded new hires, providing detailed project insights and guidance on incident handling. Developed and customized IoT training materials, including presentations, exercises, and documentation for varied learning styles. Organized workshops to improve agents' technical skills and update them on emerging IoT trends.

Worked as a Specialist in Internet of things for M2M and VLT process. End to end troubleshooting and managing network connectivity of IOT devices across PAN India. Worked on service assurance processes and best practices for IOT SOC.

Managed diverse electronics products, diagnosing faults and providing prompt, effective solutions to customers. Tracked tickets and emails to ensure timely resolution of customer concerns, providing valuable guidance on product inquiries and purchases. Demonstrated strong problem-solving ability, consistently delivering timely and accurate resolutions to enhance customer satisfaction.

Grade: 70.39%

Completed a Bachelor of Technology degree with a focus on Electronics. Achieved a final percentage of 70.39%.

Grade: 64.80%

Completed a Diploma in Electronics and Telecommunication. Achieved a final percentage of 64.80%.

Grade: 80.20%

Completed Secondary School Certificate. Achieved a final percentage of 80.20%.