Open to opportunities

Krystal Smith

@krystalsmith1

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Detail-oriented software engineering trainee focused on user-first, efficient solutions.

United States

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What I'm looking for

I’m looking for an entry-level software engineering role where I can build user-focused full-stack solutions, learn fast, and apply my problem-solving and communication strengths from customer support.

I’m a detail oriented professional with a strong background in customer service and I’m currently pursuing software engineering training through TripleTen. I’m focused on full-stack web development, real-world projects, and modern technologies, and I combine technical skills with a deep understanding of user needs.

I’m known for problem-solving, communication, and the ability to thrive in fast paced environments. From resolving complex customer issues and handling escalations to debugging and delivering user focused solutions, I bring a practical, user-first mindset to every project.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Starwest Botanicals, Inc.

Oct 2019 - Dec 2022 (3 years 2 months)

Managed high-volume customer interactions while maintaining professionalism. Resolved complex issues, handled escalations, and communicated product/service information to improve satisfaction and retention.

Customer Support Client Relations Escalations Active Listening Communication Data Entry Time Management

Florist Assistant

Wild Flower Design Group

Nov 2018 - Oct 2019 (11 months)

Supported efficient operations by maintaining an organized workspace and assisting with product preparation. Collaborated with a team to complete large orders with care and accuracy.

Team Collaboration order fulfillment Visual Presentation Customer Support

Title Specialist

Insurance Auto Auctions Inc.

Mar 2017 - Aug 2017 (5 months)

Reviewed and verified documentation for accuracy and compliance. Researched and resolved discrepancies in records and managed high-volume administrative workflows.

Documentation Review & Compliance Workflows Research Data Entry

Customer Service Representative

Insurance Auto Auctions Inc.

Sep 2015 - Mar 2017 (1 year 6 months)

Provided high-quality customer support and resolved complaints to improve customer satisfaction. Maintained professionalism during escalated situations and ensured clear communication.

Customer Support Complaint Resolution Escalations Communication Active Listening Client Relations