Krystal Smith
@krystalsmith1
Detail-oriented software engineering trainee focused on user-first, efficient solutions.
What I'm looking for
I’m a detail oriented professional with a strong background in customer service and I’m currently pursuing software engineering training through TripleTen. I’m focused on full-stack web development, real-world projects, and modern technologies, and I combine technical skills with a deep understanding of user needs.
I’m known for problem-solving, communication, and the ability to thrive in fast paced environments. From resolving complex customer issues and handling escalations to debugging and delivering user focused solutions, I bring a practical, user-first mindset to every project.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Starwest Botanicals, Inc.
Oct 2019 - Dec 2022 (3 years 2 months)
Managed high-volume customer interactions while maintaining professionalism. Resolved complex issues, handled escalations, and communicated product/service information to improve satisfaction and retention.
Florist Assistant
Wild Flower Design Group
Nov 2018 - Oct 2019 (11 months)
Supported efficient operations by maintaining an organized workspace and assisting with product preparation. Collaborated with a team to complete large orders with care and accuracy.
Title Specialist
Insurance Auto Auctions Inc.
Mar 2017 - Aug 2017 (5 months)
Reviewed and verified documentation for accuracy and compliance. Researched and resolved discrepancies in records and managed high-volume administrative workflows.
Customer Service Representative
Insurance Auto Auctions Inc.
Sep 2015 - Mar 2017 (1 year 6 months)
Provided high-quality customer support and resolved complaints to improve customer satisfaction. Maintained professionalism during escalated situations and ensured clear communication.
Education
Degrees, certifications, and relevant coursework
TripleTen
Software Engineering Program, Software Engineering
Pursuing a Software Engineering Program focused on full-stack web development, real-world projects, and modern technologies.
Carrington College California
Certificate, Dental Assisting
Completed a certificate program in Dental Assisting.
Sacramento City College
Associate of Arts, Communications
Earned an Associate of Arts in Communications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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