At SwiftDesk, I coordinate software development projects across CRM and workflow automation platforms, working with developers, QA, and stakeholders to clarify requirements and deliver milestones.
I design backend modules using PHP (Laravel), MySQL, and REST APIs. My work improved API response time by 25%, and I’ve helped resolve production issues and optimize database operations.
On the Workflow Automation and CRM Process Management project, I managed development of a Script-to-JSON platform for company-wide CRM operations. The workflow automation reduced processing time by 35%.
