Kris User
@krisuser4
I build reliable IT systems, automate workflows, and develop AI solutions.
ItalyWhat I'm looking for
I've supported enterprise desktop environments and device deployments for Cognizant Technology Solutions/Nike PHK and HCL Tech/Adidas North America, helping teams maintain Day-1 hardware readiness, resolve support incidents, and manage remote accounts.
At Nine Hostage House, I upgraded the network to a meshed access-point system, built internal intranet architectures, and am developing a RAG LLM to streamline knowledge transfer and technical query resolution.
I've also managed procurement, licensing, and asset tracking at In Motion Fitness, delivering $5K in cost savings and automating data conversion and inventory processes with Python. My background combines systems infrastructure, desktop support, deployment logistics, full-stack development, and AI/ML development.
Experience
Work history, roles, and key accomplishments
Technology Manager
Nine Hostage House
Jan 2024 - Present (2 years 7 months)
Upgraded site network to an advanced meshed AP system, optimizing regional IT infrastructure. Developed full-stack architectures for internal intranet websites and is currently developing a RAG LLM for automated knowledge transfer.
Provided on-site desktop support and device deployment services for enterprise clients, ensuring Day-1 hardware readiness. Coordinated large-scale infrastructure rollouts and device refresh projects across business units.
IT Administrator
In Motion Fitness
Oct 2024 - Mar 2025 (5 months)
Collaborated with hardware vendors and software distributors on procurement, negotiating terms to realize $5K in cost savings. Automated data conversion and inventory tracking via Python scripting to improve database accuracy.
Collaborated with cross-functional international teams to resolve desktop support incidents and streamline remote account management. Developed standardized documentation for MDM environment account management and device profile setups.
Intern, Lead Programmer
NASA
Jan 2016 - Jun 2016 (5 months)
Served as an intern and lead programmer, contributing to microcomputer and robotics projects.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science with an Artificial Intelligence concentration.
Butte Community College
Associate of Science, Computer Science
Associate of Science in Computer Science with a focus on microcomputers and robotics.
NASA
Internship, Computer Science
2016 - 2016
Internship as a Lead Programmer, contributing to microcomputer and robotics projects.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Website
kriswilkins.github.ioJob categories
Skills
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