At JW Player, I analyse deal approval and sales processes, then work with Finance, Engineering, Legal and Sales to turn operational needs into system and process solutions. I implement and test Salesforce changes and create Salesforce and Looker reports to monitor process effectiveness.
I also support migration activities following an acquisition, including product and process changes and Salesforce workflow implementation. I automate manual Salesforce workflows and maintain process documentation and guidelines in Notion.
At RLDatix, I managed CPQ configuration and complex quoting processes, and enhanced and tested Salesforce workflows. I led KPI tracking initiatives to identify opportunities for process improvement and created training materials for Sales teams.
Earlier, at NLB Bank AD Skopje, I managed retail banking customers and analysed sales and customer data to identify opportunities. At Dani Consulting, I maintained accounting records and prepared financial statements and reports for small-business clients.
