At Freelance | Self-Employed, I evaluate model responses for clarity, accuracy, reasoning, and usefulness. I create prompts and rubrics, test responses across multi-step tasks, and identify where outputs work well or break down.
At Allstate, I redesigned pre-licensing training, onboarding, and development programs for new and internal agents. New-hire licensure pass rates increased by 23%, and I created AI-supported study resources while helping agents use AI responsibly.
As an Adjunct Professor at Southern New Hampshire University, I design and facilitate online undergraduate English courses. I use structured coursework, assessment, and feedback to support first-generation and adult learners.
My PhD in Educational Technology and Instructional Design explored how social-emotional learning influences communication and learning across generations in the workforce. Across AI evaluation, higher education, and workplace learning, I focus on making learning practical and useful.
