Kowsanara Y P
@kowsanarayp
Service Desk Analyst at HCLTech seeking a SOC Analyst role, with experience triaging incidents and documenting escalations.
IndiaWhat I'm looking for
At HCLTech, I manage incident and service-request workflows in ServiceNow (MRSNow), documenting initial triage and escalating issues to specialist teams.
I monitor endpoint health with Nexthink and support account access, MFA, and device compliance using Active Directory, IAM tools, and Microsoft Intune.
My cybersecurity foundations include network troubleshooting, Wireshark packet analysis, and ongoing SOC-focused learning through TryHackMe. I also hold a B.Sc. in Forensic Science and Cisco Networking Academy's Introduction to Cybersecurity certification.
Experience
Work history, roles, and key accomplishments
Manage incident and service-request workflows in ServiceNow, including prioritization, triage, documentation, and escalation. Monitor endpoint health using Nexthink and support user accounts, access rights, and MFA through Active Directory and IAM tools.
Customer Support Associate
JindalX (Zomato)
Sep 2022 - Jun 2023 (9 months)
Resolved high-volume customer queries through chat and phone while managing service issues in a time-sensitive environment. Built communication, problem-solving, documentation, and de-escalation skills while handling customer concerns.
Education
Degrees, certifications, and relevant coursework
TryHackMe
Practical Cybersecurity Training, Cybersecurity
Ongoing practical cybersecurity training in SOC fundamentals, attacker TTPs, and log-analysis rooms.
PMT College of Arts and Science
Bachelor of Science, Forensic Science
2019 - 2022
Pursued a Bachelor of Science in Forensic Science, covering forensic science principles and evidence-handling concepts.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
Completed the Introduction to Cybersecurity certification, covering foundational cybersecurity concepts.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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