Komal Saini
@komalsaini2831
IT graduate with 2+ years building responsive front-end sites and delivering technical support through clear client problem-solving.
IndiaWhat I'm looking for
I’m an IT graduate (BCA, 2025) with over two years of combined experience in web development and technical customer support. I’ve designed and developed 10+ responsive website pages using HTML5, CSS3, and JavaScript, translating client requirements into functional, user-friendly interfaces while collaborating with stakeholders and a development team.
In parallel, I handled 60+ customer technical queries per day at Teleperformance (TP), logging and managing interactions in CRM tools, diagnosing issues, and improving first-call resolution and customer satisfaction. I’m motivated to keep growing in front-end web development and software engineering—using problem-solving, debugging, and teamwork to deliver quality outcomes in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Teleperformance
Oct 2023 - Oct 2024 (1 year)
Resolved 60+ customer technical queries per day with high accuracy and quality metrics. Logged interactions in CRM tools and troubleshot technical issues to improve first-call resolution and customer satisfaction.
Web Development Intern
Solitaire Infosys Inc
Aug 2022 - Sep 2023 (1 year 1 month)
Designed and developed 10+ responsive website pages using HTML, CSS, and JavaScript for consistent desktop and mobile performance. Translated client requirements into functional interfaces and debugged cross-browser rendering issues to improve page load consistency.
Education
Degrees, certifications, and relevant coursework
Komal hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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