At Technobase IT Solutions Pvt. Ltd., I deliver business analysis engagements across CRM, manufacturing, healthcare, fintech, logistics, and EdTech. I gather requirements, document BRDs and FRDs, and support manual QA sign-off.
For a Salesforce CRM multi-region rollout, I documented Lead, Opportunity, and Case Management workflows across Sales and Service Cloud. I also configured Flow Builder automations, reports, and dashboards, and validated REST API integrations with Postman.
On a cyber security learning platform, I owned requirements for student onboarding, course delivery, and virtual-lab sessions. I specified API-based VM provisioning, SSO authentication, and webhook notifications, then authored and ran manual tests for those flows.
For Aviation Help, I owned requirements for a cross-border parcel logistics platform connecting senders and travelers. I specified WhatsApp, SMS Gateway, Gmail, OpenAI, and IATA API integrations, and wrote test cases for matching and notification delivery.
