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kirti sawner

@kirtisawner

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Data-driven healthcare operations analyst improving decisions with dashboards and SQL.

India

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What I'm looking for

I’m looking for a role where I can use SQL, Excel, and Power BI to drive data-driven operations—improving SLA performance, incident visibility, and decision-making through accurate dashboards, analysis, and process improvements.

I’m a data-driven professional with 5+ years of experience in healthcare operations, incident analysis, and reporting across R1 RCM, IndiGo, and MetLife. I focus on data validation, trend analysis, and SLA performance monitoring to help teams make faster, better operational decisions.

In my recent role at MetLife, I managed case inventories for Short-Term Disability claims while maintaining 98% quality accuracy and meeting inventory targets. I build Power BI dashboards and Excel-based reports to track case status, productivity, and workflow efficiency, and I partner with stakeholders and healthcare providers to resolve case issues effectively.

Experience

Work history, roles, and key accomplishments

Associate

MetLife

Oct 2024 - Feb 2026 (1 year 4 months)

Managed Short-Term Disability claim case inventories while ensuring SLA compliance and data accuracy, maintaining 98% quality accuracy. Developed Power BI dashboards and Excel reports to track case status, productivity, and workflow efficiency.

Power BI Advanced Excel Data Validation Dashboard And Reports Data Cleaning KPI Tracking Excel reporting

IT Management Analyst

IndiGo

Apr 2023 - Oct 2023 (6 months)

Monitored and analyzed P2/P3 production incidents across database, Windows, and networking environments. Used SQL (SSMS) to analyze incident datasets for root cause analysis and created operational reports to improve incident tracking efficiency.

Incident Tracking SQL Root Cause Analysis Operational Reporting Windows Administration Networking support

Senior Analyst L3

R1 RCM

Nov 2019 - Mar 2023 (3 years 4 months)

Handled healthcare claims processing for co-pays, co-insurance, and deductibles while ensuring SLA compliance. Performed data validation and cleaning, investigated claim discrepancies using payer guidelines and CPT codes, and supported productivity/quality process improvements.

Healthcare Claims Processing SLA Data Validation Data Cleaning Process Improvement