Kirti Aggarwal
@kirtiaggarwal1
I lead customer operations teams that improve service quality, productivity, and employee growth.
IndiaWhat I'm looking for
At Policybazaar.com, I lead a team of 50+ associates across operational delivery, productivity, quality, closure, and customer satisfaction targets. Through structured coaching, performance reviews, and continuous feedback, I've maintained 95% CSAT and 85% quality scores.
I use monthly APR reports, operational dashboards, and KPIs to identify gaps and implement focused improvement plans. I've also supported recruitment, onboarding, workforce planning, employee engagement, stakeholder management, and process improvement initiatives.
Previously at AM Technologies (Green Energy Australia), I led daily operations, monitored productivity and service-quality metrics, and delivered reports and business insights to clients and leadership. I built high-performing teams through hiring, training, performance management, and employee incentive programs.
I'm proud to have been promoted twice within two years and to have mentored team members into promotions and career growth. My focus is building accountable teams that consistently exceed customer-service and business goals.
Experience
Work history, roles, and key accomplishments
Leader
Policybazaar.com
Sep 2021 - Present (4 years 11 months)
Lead and manage a team of 50+ associates, ensuring achievement of operational, productivity, quality, closure, and customer satisfaction targets. Consistently maintained 95% CSAT and 85% Quality Scores through structured coaching, performance reviews, and continuous feedback mechanisms.
Operations Supervisor
AM Technologies (Green Energy Australia)
May 2016 - May 2021 (5 years)
Led daily operations while monitoring KPIs, productivity metrics, and service quality standards to ensure business objectives were achieved. Managed recruitment, onboarding, training, and performance management activities to build high-performing teams.
Education
Degrees, certifications, and relevant coursework
Bharati Vidyapeeth Deemed University
Master of Commerce, Commerce
Completed Master of Commerce (M.Com) degree.
Delhi University
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce (B.Com) degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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