Open to opportunities

Kheyanda Graham

@kheyandagraham

Message

Highly motivated correctional officer with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, communication, and professional growth.

I am a highly motivated correctional officer with a strong work ethic and a passion for taking on new challenges. With extensive experience in supervising inmates and ensuring facility security, I have developed exceptional interpersonal skills that allow me to effectively communicate and resolve issues in high-pressure environments. My adaptability and ownership mentality have enabled me to deliver strategic solutions that propel business growth and enhance operational efficiency.

Throughout my career, I have demonstrated a commitment to maintaining discipline and safety within correctional facilities. My experience includes conducting regular patrols, preparing incident reports, and enforcing rules and regulations. Additionally, my background in customer service has equipped me with the ability to empathize with individuals and resolve conflicts effectively, ensuring a positive experience for all stakeholders involved.

I am eager to leverage my skills and experience in a challenging role that allows me to contribute to a team-oriented environment while continuing to grow professionally. I am particularly interested in opportunities that emphasize collaboration, communication, and the ability to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Correctional Officer

Current

FCI Williamsburg

Jun 2022 - Present (3 years)

Supervised inmates and their activities in a detention facility, ensuring safety and adherence to rules. Conducted regular patrols, maintained discipline, and prepared incident reports. Enforced facility security and inmate accountability.

Inmate Supervision Incident Reports Enforcement Physical Restraint Conflict Resolution Patrol Procedures Documentation Team Collaboration Crisis Management

Customer Care Specialist

Spherion

Aug 2021 - Jan 2022 (5 months)

Handled inbound customer calls, resolving inquiries related to hazard insurance and mortgage banking. Demonstrated empathy and proactive problem-solving to enhance customer satisfaction and documented interactions in CRM.

Customer Service CRM Software Problem Solving Communication Skills Empathy Documentation Payment Processing

Customer Care Representative

TTEC

Oct 2020 - Feb 2021 (4 months)

Resolved customer complaints via phone, assisted with orders and account changes, and maintained professionalism in stressful situations. Effectively de-escalated customer concerns and ensured satisfaction.

Customer Service Communication Skills Order Processing Account Management Problem Solving Teamwork

Correctional Officer

S.C Department of Corrections

Oct 2017 - Oct 2020 (3 years)

Supervised inmates in various settings, conducted counts, and maintained order. Employed de-escalation techniques and reported observations to higher authorities, ensuring safety and compliance.

Inmate Supervision De Escalation Techniques Communication Skills Discipline Maintenance Observation Skills Team Collaboration Crisis Management

Customer Service Rep

Associated Asset Recovery

Jan 2017 - Sep 2017 (8 months)

Contacted debtors for collateral collection, resolved account discrepancies, and maintained accurate records. Provided customer support and managed large volumes of incoming calls.

Customer Service Debt Collection Communication Skills Problem Solving Account Management Time Management Team Collaboration

Server

Buffalo Wild Wings

May 2015 - Jan 2018 (2 years 8 months)

Provided excellent customer service in a fast-paced restaurant environment. Handled orders, managed payments, and ensured customer satisfaction while maintaining a professional demeanor.

Customer Service Order Management Communication Skills Problem Solving Teamwork Time Management Multitasking

Claims Processor I

Kelly Services

Aug 2016 - Feb 2017 (6 months)

Verified and processed claims, ensuring accuracy and compliance with standards. Conducted investigations and maintained databases for claims management.

Claims Management Problem Solving Database Management Communication Skills Compliance Documentation Analytical Skills

Banquet Server

The Services Companies

Jul 2014 - Dec 2014 (5 months)

Provided high-quality food and beverage service at events, ensuring customer satisfaction and adherence to safety standards. Collaborated with kitchen staff and maintained a positive attitude.